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CALL CENTER 

SOLUTIONS

CUSTOMER CARE /

HELP DESK 

Incoming calls to customer's business number (Toll Free or Fixed line) will be redirected to a dedicated TBS customer care line

TELESALES / LEAD

GENERATION 

B2B or B2C- Contact prospective business/consumer clients to promote products and service.

PREMIUM SMS /

VAS HELPDESK

Complete customer care solution for , aggregators and cps of Premium SM and Value added services.

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BACK OFFICE 

SOLUTIONS

LIVE CHAT

TBS will provide a Live Chat platform to integrate  into customers web site (or use customers existing platform). 

EMAIL TICKETING 

TBS will provide email ticketing service platform where customers designated emails are redirected and managed by TBS.

ORDER PROCESS

TBS will access customers order management system and validate orders by contacting customer and or supplier,

CONTENT MANAGEMENT

TBS will manage dynamic web site content and update product offerings, promotions and general information

TICKETING 

MANAGEMENT

TBS will manage and create ticketing solutions by inputting customer records, generating tickets and dispatching tickets to customers.  

TRANSCRIPTION

TBS agents will access these records and action them by transcribing information in original format to documents, presentations, forms, web content

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FINANCIAL SERVICES

BOOKKEEPING 

TBS will maintain your accounting & Collections records efficiently, confidentially and in line with best practice and latest legislation. 

PAYROLL 

TBS will facilitate a complete suite of online HR and payroll software with strict adherence to regional compliance. 

ANALYTICS 

Once confidentiality agreement is finalized, Tactical Business Services will receive documentations though a secure FTP

IT OUTSOURCE SERVICES

SOFTWARE DEV. 

TBS plan, develop and deliver strategic value to your business by aligning our technical expertise and cost efficiency 

INFRASTRUCTURE

Design architecture, implementation, supply to installation, as well as providing support and maintenance services with world-class SLAs

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SEAT LEASE

"Turnkey" solution - bring in your staff and use TBS infrastructure including workstations, PC's, headsets, meeting rooms, servers, dialing platforms

Reource Placement

Experienced and specialist staff able to undertake service and strategic planning roles to empower your organisation.

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Business Transformation

Own the entire business process of their client’s company and adds strategic value by bringing process and business efficiency to the entire company.

Read More >

Tactical Business Services Pty Ltd | TBS GLOBAL 

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