Business process outsourcing Philippines

TBS GLOBAL is an Australian owned Business Process Outsourcing company with operation centers in Asia, Africa and APAC. Specalist in providing SME and Enterprise businesses "scalable" outsourcing solutions in the area of customer relationship management and back office operations.

Our solutions mitigate the cost and operational risks involved with in-house operations.

Additional benefits includes:

The seamless integration of our solutions into your company results up to a 70% labor cost savings.
Our team of call center and business process outsourcing staff are highly skilled, experts in BPO and passionate about being an extension of your business.
Secure process management with high levels of resource security, data protections and system protection strategy
We know that no two businesses are the same, so we provide customized solutions with agile management strategy to meet your business needs

SOLUTIONS

Innovating Outsourcing Solutions

CALL CENTER SOLUTIONS

FINANCIAL SERVICES

BACK OFFICE SOLUTIONS

IT SERVICES

LOCATIONS

Our strategic centers are located around the world to "follow the sun" to maximize productivity and enable business continuity.

What We Do

35%

SAVINGS

97k

INBOUND CALLS

87k

EMAILS

24x7

OPERATIONS

CASE STUDY 1:

IVR + Customer care

Developing a new IVR solution enabled 32% of calls to be managed by customer directly

CASE STUDY 2:

Order manage

...looking to expand its business across APAC was challenged as their service times were not suitable for most BPO’s

CASE STUDY 3:

COST MANAGE

...needed to consider customer care presence in 3 primary locations. The capital expenditure required for such a venture would have a direct impact on the company

CASE STUDY 4:

NEW SALE ERA

deployed a Social Community Strategy. Our team of Social Media experts filtered the specific providers who can access and expand the service

TESTIMONIALS

TBS has assisted us to expand our business. The strategies they employ allow us to contact customers as well as develop and maintain valuable relationships with clients and prospects alike….

We have worked with TBS GLOBAL since 2009. They are extremely professional and have repeatedly gone out of their way to cater for our business needs - providing personalized and customizable solutions for our product as/when we require them.

We would happily recommend TBS to any prospective clients for Customer Care solutions.

Carina Ellis

Mobile Content Sector

London, UK